Privacy notice
Who we are
Lumasol (Pty) Ltd is responsible for the personal information described in this notice.
- Company
- Lumasol (Pty) Ltd
- Registration
- 2022/652663/07
What the forms collect
The quote request collects your name, company, role, email, phone, the site's country and location, the mounting type and roof profile, the system size, the timeline, any notes and an optional layout or drawing.
Warranty registration collects the purchaser's details, the Lumasol invoice number and a copy of the invoice, the purchase and installation dates, the installer, the installation address, the kit families and the corrosion environment. These are kept to administer the warranty.
Why we collect it
We use personal information to answer enquiries, prepare and follow up on quotations, supply project documents and administer product warranties.
How long we keep it
We keep enquiry and quotation records only for as long as they are reasonably needed for the business relationship and legal record-keeping. Warranty records are kept for the applicable warranty period and any required legal retention period. Information that is no longer needed is deleted or de-identified.
Your rights under POPIA
You may ask to access the personal information we hold about you, correct inaccurate information, request deletion where the law allows it, or object to certain processing. Send the request to one of the contacts under Privacy requests.
How to complain
You may raise a concern with us first so that we can respond. You may also complain to the Information Regulator of South Africa through its official website or published contact channels.
Privacy requests
Send requests about your personal information by email, phone or post.
- sales@lumasol.co.za
- Phone
- 060 587 4302
- Post
- Lumasol (Pty) Ltd, Unit 9, Wow Business Park, 2 Gourly Road, Ballito, 4420, KwaZulu-Natal